Important Note: When roaming in the USA, you will be unable to make regular voice calls using the AT&T network due to recent network changes. You will be able to continue enjoying Data and SMS services! To make regular voice calls, manually connect to another carrier or purchase one of our affordable Data Roaming plans to stay connected via applications such as WhatsApp and Messenger.

 

Tip: If you prefer to make voice calls via your favorite app, ensure that your Contact list is updated before travelling to the USA

 

PrePaid Data Roaming

Frequently Asked Questions

 

 

What is DigiCell’s PrePaid Data Roaming Plans?

Digi’s PrePaid Data Roaming Plans offer Data connectivity in 27 Destinations.

How long is this Promotion for?

Digi’s PrePaid Data Roaming Plans allowance increase is a Limited Time offer.

Where can the PrePaid Data Roaming Plan be used?

DigiCell’s PrePaid Data Roaming plans can be used in 27 destinations across North America and South America. See below table for list of countries and the corresponding network(s):

Countries Included

Network(s)

Anguilla

C&W

Antigua & Barbuda

C&W

Argentina

Telefonica/Claro

Barbados

C&W

Brazil

Claro/Oi

British Virgin Islands

C&W

Canada

Bell/Telus

Cayman Islands

C&W

Costa Rica

ICE/Claro/Telefonica

Dominica

C&W

Dominican Republic

Trilogy

El Salvador

Claro

Grenada

C&W

Guatemala

Claro/Telefonica/Tigo

Honduras

Claro

Jamaica

C&W

Mexico

IUSACELL/TELCEL/Telefonica

Montserrat

C&W

Nicaragua

Claro

Panama

C&W/Telefonica/Claro

Puerto Rico

Claro

St Kitts & Nevis

C&W

St Lucia

C&W

St Vincent & the Grenadines

 C&W

Trinidad

TSTT

Turks & Caicos

C&W

United States

AT&T/T-Mobile

What PrePaid Data Roaming plans are available to purchase?

PrePaid customers will be able to choose from 2 options:

 

PrePaid Datas Roaming Plans
Plan Name New Data Quota(MB) Charge (Excl. tax) Charge (Incl. tax) Expiration Date
Roaming Data A 90 $8.89 $10.00 7 Days
Roaming Data B 200 $17.78 $20.00 15 Days
         

 

 

How long does the PrePaid Data Roaming plan last?

The $10 plan with data allowance of 90MB has an expiration date of 7 days, while the $20 plan with 200MB data allowance has an expiration date of 15 days. Your plan may expire on the fixed expiration date or once depleted, whichever comes first.

How do I enable Data Roaming on my device?

You can enable data roaming on your device by:

-  Dialing *100#

  • Select option 6 for Roaming
  • Select option 3 for Roam On

 

You will receive a flash message: “Your DigiCell Roaming Service has been activated.”

 

 

Note: Android users must ensure the APN on their device is set to DATA in order to Data Roam

 

How do I change the APN on my device?

The  APN settings can be found under Cellular Network settings depending on your device. Below are general guidelines on how to change the APN for Android devices:

  • Find Access Point Names (APN) Settings on your deviceSelect Add
    • Settings > Connections > Mobile Networks > Access Point Names
  • Set Name as Digi
  • Set APN as Data
  • Save the APN
  • Select the Digi APN just created

 

You may need to do a refresh by turning on and off Airplane mode

How can the PrePaid Data Roaming plans be purchased?

You can purchase a PrePaid Data Roaming plan by:

 

- Dialing *100# or *100 (before traveling)

    • Select Option 6 for Roaming

                    *Select Option 2 to Buy Roaming Bundle

 

- Dial *100# (while traveling)

 

Please note that purchases of PrePaid Data Roaming plans are deducted from Primary balance only.

How can I check my PrePaid Data Roaming balance?

You can check your PrePaid Data Roaming balance by:

 

Dialing *100#

  • Select Option 6 for Roaming
  • Select Option 1 for Roaming Bundles Balance

 

You will also receive the standard SMS notifications at 50% and 100% of your data consumption.

Can I purchase more than one PrePaid Data Roaming plan?

Yes, you can purchase as many PrePaid Data Roaming plans as you wish. The total data allowance will be combined. Priority is given to the plans based on time of purchase.

What happens if my PrePaid Data Roaming plan is depleted?

If the PrePaid Data Roaming plan allowance is depleted, you will no longer have data access. To continue enjoying PrePaid Data Roaming, you will need to purchase a new data plan.

Will I be charged an additional fee for purchasing a PrePaid Data Roaming bundle while roaming?

No, there is no additional fee if a PrePaid Data Roaming plan is purchased using *100# while roaming. Only the cost of the plan will be deducted from your Primary balance.

What will happen if I do not have available credit in my Primary Balance?

If there is insufficient credit on the account while the PrePaid Data Roaming plan is active, you will be able to continue accessing the PrePaid Data Roaming allowance available on your account.

 

Once the PrePaid Data Roaming allowance is depleted, if there is no Primary balance available on your account, you will not be able to purchase another plan.

Who do I contact for additional information?

If you have any questions or concerns, you can contact our Customer Service Team at 119 (Available 24 hrs.). Before or while roaming, you can also reach us at 608-8888 via WhatsApp or text message between 7am – 10pm. 

 

 

Voice & Text Roaming

Frequently Asked Questions

 

 

What is DigiCell PrePaid Roaming?

Digi’s PrePaid Data Roaming Plans offer Data connectivity in 27 Destinations.

How long is this Promotion for?

Digi’s PrePaid Data Roaming Plans allowance increase is a Limited Time offer.

Where can the PrePaid Data Roaming Plan be used?

DigiCell’s PrePaid Data Roaming plans can be used in 27 destinations across North America and South America. See below table for list of countries and the corresponding network(s):

 

Countries Included

Network(s)

Anguilla

C&W

Antigua & Barbuda

C&W

Argentina

Telefonica/Claro

Barbados

C&W

Brazil

Claro/Oi

British Virgin Islands

C&W

Canada

Bell/Telus

Cayman Islands

C&W

Costa Rica

ICE/Claro/Telefonica

Dominica

C&W

Dominican Republic

Trilogy

El Salvador

Claro

Grenada

C&W

Guatemala

Claro/Telefonica/Tigo

Honduras

Claro

Jamaica

C&W

Mexico

IUSACELL/TELCEL/Telefonica

Montserrat

C&W

Nicaragua

Claro

Panama

C&W/Telefonica/Claro

Puerto Rico

Claro

St Kitts & Nevis

C&W

St Lucia

C&W

St Vincent & the Grenadines

 

C&W

Trinidad

TSTT

Turks & Caicos

C&W

United States

AT&T/T-Mobile

What PrePaid Data Roaming plans are available to purchase?

PrePaid customers will be able to choose from 2 options:

 

PrePaid Datas Roaming Plans
Plan Name New Data Quota(MB) Charge (Excl. tax) Charge (Incl. tax) Expiration Date
Roaming Data A 90 $8.89 $10.00 7 Days
Roaming Data B 200 $17.78 $20.00 15 Days
         

 

 

 

How long does the PrePaid Data Roaming plan last?

The $10 plan with data allowance of 90MB has an expiration date of 7 days, while the $20 plan with 200MB data allowance has an expiration date of 15 days. Your plan may expire on the fixed expiration date or once depleted, whichever comes first.

How do I enable Data Roaming on my device?

You can enable roaming services on your device by:

  • Dialing *100#
  • Select option 6 for Roaming
  • Select 3 for Roam On

 

You will receive a flash message: “Your DigiCell Roaming Service has been activated.”

 

Note: Android users must ensure the APN on their device is set to DATA in order to Data Roam

How do I change the APN on my device?

The  APN settings can be found under Cellular Network settings depending on your device. Below are general guidelines on how to change the APN for Android devices:

  • Find Access Point Names (APN) Settings on your deviceSelect Add
    • Settings > Connections > Mobile Networks > Access Point Names
  • Set Name as Digi
  • Set APN as Data
  • Save the APN
  • Select the Digi APN just created

 

You may need to do a refresh by turning on and off Airplane mode

How can the PrePaid Data Roaming plans be purchased?

You can purchase a PrePaid Data Roaming plan by:

  • Dialing *100# or *100 (before traveling)
  • Select Option 6 for Roaming
  • Select Option 2 to Buy Roaming Bundle

Note: Dial *100# while traveling

 

Please note that purchases of PrePaid Data Roaming plans are deducted from Primary balance only.

How can I check my PrePaid Data Roaming balance?

You can check your PrePaid Data Roaming balance by:

  • Dialing *100#
  • Select Option 6 for Roaming
  • Select Option 1 for Roaming Bundles Balance

You will also receive the standard SMS notifications at 50% and 100% of your data consumption.

Can I purchase more than one PrePaid Data Roaming plan?

Yes, you can purchase as many PrePaid Data Roaming plans as you wish. The total data allowance will be combined. Priority is given to the plans based on time of purchase.

What happens if my PrePaid Data Roaming plan is depleted?

If the PrePaid Data Roaming plan allowance is depleted, you will no longer have data access. To continue enjoying PrePaid Data Roaming, you will need to purchase a new data plan.

Will I be charged an additional fee for purchasing a PrePaid Data Roaming bundle while roaming?

No, there is no additional fee if a PrePaid Data Roaming plan is purchased using *100# while roaming. Only the cost of the plan will be deducted from your Primary balance.

What will happen if I do not have available credit in my Primary Balance?

If there is insufficient credit on the account while the PrePaid Data Roaming plan is active, you will be able to continue accessing the PrePaid Data Roaming allowance available on your account. Once the PrePaid Data Roaming allowance is depleted, if there is no Primary balance available on your account, you will not be able to purchase another plan.

Who do I contact for additional information?

If you have any questions or concerns, you can contact our Customer Service Team at 119 (Available 24 hrs.). Before or while roaming, you can also reach us at 608-8888 via WhatsApp or text message between 7am – 10pm.