We have upgraded your Home Phone service!

With our state of the art Fiber Optic network, you will get a more reliable connection and

MORE offers in one plan!

        (Service currently available in selected areas)

 

DigiTel Plans

 

 

Frequently Asked Questions

 

What is DigiTel?

DigiTel is a new home phone product supported over a fiber network. The New DigiTel plans includes FREE local and international calls to landline and mobile numbers.   

 

With the deployment of fiber in the coming months, customers will be able to sign up for this service once available within their area.

How can I sign up for DigiTel?

  • Belama Phase 1-4 
  • Belize City North
    • Park Avenue (Buttonwood Bay)
    • Coney Drive 
    • West Landivar
    • Northern Highway
  • Belmopan City
  • Benque Viejo Town
  • Corozal Town
    • Calcutta
    • Joseito
    • San Joaquin
    • Xaibe
    • Ranchito
  • Ladyville Village
    • Los Lagos
    • Lords Bank
  • Orange Walk Town
    • San Jose Palmar
    • Trial Farm
    • Pasadita Area
  • Placencia Village
    • Maya Beach
    • Seine Bight
  • San Pedro Town

What are the prices for the DigiTel service?

When bundled with DigiBasic or DigiDouble, a service fee of just $25 for a DigiTel Max plan is added to the existing DigiNet fees

 

See table below for more details. 

DigiTel Plans Max Unlimited  
Monthly Fee $30 $60
Fixed (On-Net) Rate $0.03 $0.00
Unlimited Bundle

 Nights & Weekends                           

Anytime
Mobile On-Net $0.19 $0.00
Mobile Off-Net Anytime $0.50 $0.50

Free International Allowance

(USA, Canada, China, India,Mexico)

120 mins 180 mins
International Special Offer (USA, Canada, China, India, Mexico, Guatemala, Honduras, El Salvador, Dominician Republic, Argentina, Bahamas, Venezuela) $0.29 $0.29
United Kingdom  N/A N/A
When sold with DigiBasic and DigiDouble $25  N/A
Fiber Modem - when sold without DigiNet Free Free

                                                              

Note:

  • Calls made outside the plan minutes will be billed at the standard call rates
  • Effective 1st June 2018, the Fiber Modem rental fee is no longer applicable for customers that only have a DigiTel plan 

What is the installation and deposit cost?

Residential customer pay $75 to activate the service or $37.50 if bundled with the DigiNet service. This is a one-time fee that is paid upon sign up.

 

This charge may vary for Small Business and Corporate Customers. The deposit for residential is $50 to $100 depending on the number of services activated under the account. Deposit is waived once bundled with DigiNet. 

What is the difference between BTL’s Home Phone service and DigiTel?

Your current Home Phone service is powered over a copper network. However, with the deployment of fiber, your home phone service quality will be superior. Your phone wire will now be plugged into a Fiber Modem.

 

This ‘Fiber Modem’ uses power in order for your phone service to work.  If there is a power outage, your phone service will be affected. We advise customers to invest in an Uninterruptible Power Supply (UPS). This allows your Fiber Modem to keep running for at least a short time and protect your equipment when the primary power source is lost. 

What are the benefits of having a DigiTel home phone plan?

With a DigiTel plan you keep access to our basic telephone service, inclusive of a telephone number/s, free directory and directory listing. However, you now enjoy FREE local and international calls. Should you bundle your DigiTel with a DigiNet plan your SAVINGS become even GREATER.

What DigiTel plan can be bundled with DigiNet?

You can bundle the DigiTel Max plan with the 5Mbps or 10Mps DigiNet internet service, for as little as $25 monthly.

 

The 20Mbps plan comes with a FREE DigiTel Unlimited home phone plan.

 

Are the DigiTel plans PrePaid or PostPaid plans?

Yes, you can choose a PostPaid plan and have access to your plan minutes; If your plans minutes are finished you still have access to make additional calls billed at the standard call rates. With PrePaid you can recharge your account to make calls or use the Free Nights and Weekend minutes allotted to your DigiTel plan. 

Can I top up my DigiTel PrePaid number to make calls?

DigiCell PrePaid customers can recharge and check their account balance by dialing *100.

  • BTL Office
    • e-Pins or Direct Top  Up
  • TopUp Agent
    • e-Pins only

  

With your DigiTel PrePaid plan you enjoy: 

  • Free Fixed & Mobile On Net "Nights and Weekends”
  • Access to contact Emergency and Operator assisted numbers is also available free of charge.

 

If I sign up for a DigiTel PostPaid plan, do I get a bill?

With your Postpaid Home Phone, you receive a monthly bill that is generated after use. Your bill will display all call charges and will generate a monthly charge for you to pay. Your monthly charge is the flat rate of the plan that you choose, plus any excess calls made during the month.

How do I pay my bill?

Effective June 15th, 2018 you can now pay your DigiNet & DigiTel bill online at Atlantic Bank or Heritage Bank. You can also continue to pay your bill at any of our BTL Office locations.

Where can I get more information about this service?

Feel free to call us at 0-800-DigiNet (344-4638), 119 (24/7 access hours) or send us a text message/WhatsApp to 608-8888. Feel free to visit any of our BTL offices countrywide from Monday to Friday during 8:00 am – 12:00pm and 1:00 pm to 5:00 pm.