A Quick and Easy Way to manage your account!

The DigiGo App is now available to conveniently serve all PrePaid self-service needs. Managing your prepaid account on the bigger and better network has never been easier.

 

Features include: 

Managing Your Account:
 
•  Access your account balance from anywhere at anytime
•  Get alerts when your data, voice and sms are low
•  Recharge credit, text and data bundles
•  TopUp your account with e-pin or credit card
•  Send mi credit to your friends and family
 
Promotions:
 
•  View the latest promotions that DigiCell has to offer.
•  ind a Store near you and view the latest deals that each store offers
 
On-Demand Support:
 
•  Live Chat with our friendly DigiCell Customer Agents
•  View FAQs
•  Report a failure or issue
•  Provide a suggestion
 
 

Get the DigiGo App - Download and use for FREE!

 
 
                                                                     
  

 

 

 FREQUENTLY ASKED QUESTIONS    

What is the DigiGo App?

The DigiGo App allows you to manage your DigiCell Prepaid account on the go from your mobile phone. You can access all app features including:

  • Check your primary & bonus balance, including expiration date
  • Check your SMS & data usage, including expiration date
  • Check your most recent top up history
  • Purchase DigiCell services, including data, data add on plans and text bundles
  • Purchase the most recent DigiCell Promotions
  • Activate Send Mi Credit
  • Monitor data usage
  • Locate a store
  • Report a fault
  • Live Chat

Who can access the DigiGo App?

Any active DigiCell Prepaid customer, including PrePaid Customers, with a Data Basic Plan can access the DigiGo App.

 

How do I register to access the app?

Download the DigiGo App available at the Apple Store or the Google Play Store. On the Login Screen 

 

 

 

 

 

 

 

 

 

 

What do I do if I forgot my password and cannot access the app?

Go to the email address that was provided at registration. 

Click on the link to create new password. 

Why can’t I download or access the DigiGo app?

Your DigiCell number may be inactive or suspended. It is also possible that your device may not be compatible. Please confirm with our BTL Call Center at 119. You can also send us what’s app message at 608-8888.

How do I know if my device is compatible with the DigiGo App?

Your mobile device must be either an IPhone or Android Smart phone using the following:

  •  iOS 9 or newer
  • Android 4.22 (Jellybean) or newer

Are there any charges for downloading the DigiGo App?

Yes, standard data charges will apply to download and access the app. To avoid data charges we recommend you download or access the app via Wi-Fi. Without data or Wi-Fi access you cannot download or access the app.

How do I access the DigiGo App on my mobile device?

Visit the App Store on your iOS device or the Play Store on your Android device. Search for the My DigiGo App and click on install to download the app. The app is FREE of cost to download.

If I’m on a shared plan, will the usage/balance information displayed be for my number only or for all plan members?

Information displayed will reflect the entire shared plan. This includes usage and balance for the master account holder and all plan members. All plan members can download the app and view usage. However, only the master account holder can purchase add on plans.

Can I add or remove plan members via the DigiGo app?

No, you will need to visit our BTL Customer Service Centers in order to do so. Only the Master Account holder is authorized to add or remove plan member.