Check out the answers to some of our frequently asked questions.
To sign up you can visit any of the BTL office countrywide.
Existing Customers:
New Customers:
The APN used is DATA. You can add this APN by going to your mobile settings.
We recommend that you download the Ookla Speed Test app on your device to check your data speed.
The following device settings are compatible:
- It works on Band 2 and 17 for 4GLTE
- It works on 850 MHz and 1900 MHz for DigiCell 4G/3G/2G services
We recommend that you buy Data Add-on to gain data access until the new billing cycle starts. You can also purchase a standard PrePaid Data Plan which will be deducted from your Primary Balance.
Only a PostPaid account holder can have shared members. PrePaid account holder of a Large or Family Data Basic plan cannot share/add a member.
You will receive text notifications when your data consumption reaches 50%.
Yes, you can share your data across devices, for example, a handset, tablet and laptop.
There are a number of activities and settings which could use up data faster than you’d expect: