Check out the answers to some of our frequently asked questions.


How can I sign up for a Data Basic Plan?

To sign up you can visit any of the BTL office countrywide.


Existing Customers:

  • Proof of identity, preferably Social Security card or passport ID
  • A deposit may be required.


New Customers:

  • Proof of identity, preferably Social Security card or Passport
  • Proof of address
  • A deposit may be required

What is the APN used?

The APN used is DATA. You can add this APN by going to your mobile settings.

How can I check my Data speed?

We recommend that you download the Ookla Speed Test app on your device to check your data speed. 


Which devices are compatible on the LTE network?

The following device settings are compatible:

-    It works on Band 2 and 17 for 4GLTE

-    It works on 850 MHz and 1900 MHz for DigiCell 4G/3G/2G services


What happens if I use all my data before the month ends?

We recommend that you buy Data Add-on to gain data access until the new billing cycle starts. You can also purchase a standard PrePaid Data Plan which will be deducted from your Primary Balance.

Can I add a member to my large plans?

Only a PostPaid account holder can have shared members. PrePaid account holder of a Large or Family Data Basic plan cannot share/add a member.


How will I know when I used all my data?

You will receive text notifications when your data consumption reaches 50%. 


Can I use my data on various devices?

Yes, you can share your data across devices, for example, a handset, tablet and laptop. 

Why do I seem to be using more data than usual?

There are a number of activities and settings which could use up data faster than you’d expect:

  • Streaming more music or video, especially at a higher quality
  • Auto-playing videos on social media apps like Facebook or Instagram
  • Sending messages through iMessage, or using WhatsApp more frequently
  • Using your device as a navigator
  • Tethering your mobile device to another device
  • Setting your device to make automatic downloads
  • Automatically switching to data when the Wi-Fi connection drops
  • Downloading a lot of apps
  • Playing a lot of games which include advertisements
  • Leaving apps running in the background and checking them regularly

How can I better control my data usage?

  • Change your app settings to avoid using data in the background
  • Send texts rather than using iMessage or WhatsApp
  • Connect to Wi-Fi when you can
  • Turn off automatic updates for apps
  • Set your email to ‘Fetch’ rather than ‘Push’ in your device’s settings