Got questions?

 

DigiNet

Why DigiNet New Plans?

Digi is the first to provide home and office internet connection over a solid fiber network in Belize. Our improved plans with upgraded speeds were created to enhance and deliver quality services to our customers at an affordable monthly cost.

What plans are available?

The monthly plans available range from $69 to $189 monthly. See options below:

  

DigiBasic BoostEnjoy 10Mbps DL/5Mbps UL internet connection for only $69 monthly.

 

DigiDouble BoostEnjoy 20Mbps DL/10Mbps UL internet connection, plus Free Mobile Prepaid 6GB DATA with 100 OnNet Talk & Text for only $109 monthly.

 

DigiTriple Boost: Enjoy 40Mbps DL/20Mbps UL internet connection, plus Free Mobile Prepaid 10GB DATA with 300 OnNet Talk & Text, along with FREE DigiTel Unlimited Plan for only $189 monthly.

 

OR

 

Enjoy 40Mbps internet connection, plus Free Mobile PostPaid 6GB DATA, Unlimited OnNet Talk & Text and 600 Off Net Talk, plus 100 Minutes to the USA, along with a Free DigiTel Unlimited Plan for only $189 monthly.

 

General Notes: 

 

  • Download (DL) speed is how fast files are transferred to your computer. Upload (UL) speed is how fast you can send files. 

 

  • OnNet Talk refers to calls made to a Digi numbers only

 

  • OnNet Text refers to text message sent to another DigiCell number (PrePaid & PostPaid)

 

  • OffNet Talk refers to local calls made to numbers that are not on Digi network

 

  • Customer Premise Equipment ONT rental is $10 monthly

 

  • DigiNet Plans are not shareable

 

  • Existing DigiNet Plans are grandfathered

How can i sign up for DigiNet?

Any person, living in a DigiNet area, can sign up for DigiNet. Be sure to have a valid ID, preferably Social Security or Passport, person 18 years or older. Call or visit a Digi Office nearest you, Sign Up Now!

What is the cost of installation and do I need to pay a deposit ?

The cost to install is just $75 + GST for Residential customers and $100+ GST for Small Business customers; this is a onetime charge and deposit ranges from $100 to $150 depending on the plan you choose. 

What is the expected installation time for the service?

Standard installation time frame is within 3-5 business days however, from time to time installation may vary depending on the works required. Our technicians will call and schedule the appointment to install service

If i have high speed internet with Digi, can I switch my plan?

Yes, you can upgrade to DigiNet as long as fiber has been deployed in your area. Your High Speed Internet Plan will be terminated and we will install your DigiNet Boost Plan.

To do this, you can sign up here , or visit our Digi Office near you.   If the account is not in your name, you will be required to bring along an authorization letter and ID of the account owner, including yours.     

 

How can I check the speed of my internet?

In order to do a speed test, you can download the Ookla App via your Android Play Store or IOS App Store to check your speed through www.speedtest.net

With DigiNet's broadband improved speeds what can I do?

You can do many thing using your home internet, such as:

  •  Web browsing 
  • Share photos
  • Multiple users
  • Stream movies (Netflix,  Hulu)
  • Online gaming
  • HD video streaming

 

How do I pay my bill?

You can now pay your DigiNet and DigiTel bill online. Be sure to identify your account number located at the top left hand corner of your bill. 

Payments can be made through: 

  • Atlantic Bank
  • Belize Bank
  • Heritage Bank
  • National Bank of Belize
  • Scotia Bank

 

You can also continue to pay your bill at any of our Digi Offices countrywide. 

Some customers may also receive a second bill with an account number in the format SBTL00000*******-0101. This bill can also be paid online using the entire account number (letters included), unless otherwise instructed by your bank.

Where can I get more information about this service?

To find out more about this service, feel free to call us at 0-800-DigiNet (344-4638), 119 (available 24/7) or send us a text message/WhatsApp to 608-8888. You can also visit any of our Digi Offices countrywide from Monday to Friday during normal business hours (8:00am – 12:00pm and 1:00pm – 5:00pm).

Are there any new plans for Business customers?

Business customers get to enjoy new and improved speeds starting from 15Mbps to 260Mbps with symmetrical bandwidth. Learn more about our Business Plans.

Is there a PrePaid option for DigiNet?

Yes, Digi now offers PrePaid DigiNet where customers can activate their DigiNet service using credit from their PrePaid DigiCell number. 

If I have the original DigiNet plans, how do I upgrade to the DigiNet Boost plans?

Customers who are on the DigiBasic (5Mbps) plan are automatically upgraded to the DigiBasic Boost plan which now features 10Mbps. DigiDouble and DigiTriple customers can visit the nearest Digi office to request the upgrade.