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DigiNet

Why DigiNet New Plans?

Digi is the first to provide home and office internet connection over a solid fiber network in Belize. Our improved plans with upgraded speeds were created to enhance and deliver quality services to our customers at an affordable monthly cost.

What plans are available?

The monthly plans available range from $69 to $189 monthly. See options below:

  

DigiBasic BoostEnjoy 10Mbps DL/5Mbps UL internet connection for only $69 monthly.

 

DigiDouble BoostEnjoy 20Mbps DL/10Mbps UL internet connection, plus Free Mobile Prepaid 6GB DATA with 100 OnNet Talk & Text for only $109 monthly.

 

DigiTriple Boost: Enjoy 40Mbps DL/20Mbps UL internet connection, plus Free Mobile Prepaid 10GB DATA with 300 OnNet Talk & Text, along with FREE DigiTel Unlimited Plan for only $189 monthly.

 

OR

 

Enjoy 40Mbps internet connection, plus Free Mobile PostPaid 6GB DATA, Unlimited OnNet Talk & Text and 600 Off Net Talk, plus 100 Minutes to the USA, along with a Free DigiTel Unlimited Plan for only $189 monthly.

 

General Notes: 

 

  • Download (DL) speed is how fast files are transferred to your computer. Upload (UL) speed is how fast you can send files. 

 

  • OnNet Talk refers to calls made to a Digi numbers only

 

  • OnNet Text refers to text message sent to another DigiCell number (PrePaid & PostPaid)

 

  • OffNet Talk refers to local calls made to numbers that are not on Digi network

 

  • Customer Premise Equipment ONT rental is $10 monthly

 

  • DigiNet Plans are not shareable

 

  • Existing DigiNet Plans are grandfathered

How can i sign up for DigiNet?

Any person, living in a DigiNet area, can sign up for DigiNet. Be sure to have a valid ID, preferably Social Security or Passport, person 18 years or older. Call or visit a Digi Office nearest you, Sign Up Now!

What is the cost of installation and do I need to pay a deposit ?

The cost to install is just $75 + GST for Residential customers and $100+ GST for Small Business customers; this is a onetime charge and deposit ranges from $100 to $150 depending on the plan you choose. 

What is the expected installation time for the service?

Standard installation time frame is within 3-5 business days however, from time to time installation may vary depending on the works required. Our technicians will call and schedule the appointment to install service

If i have high speed internet with Digi, can I switch my plan?

Yes, you can upgrade to DigiNet as long as fiber has been deployed in your area. Your High Speed Internet Plan will be terminated and we will install your DigiNet Boost Plan.

To do this, you can sign up here , or visit our Digi Office near you.   If the account is not in your name, you will be required to bring along an authorization letter and ID of the account owner, including yours.     

 

How can I check the speed of my internet?

In order to do a speed test, you can download the Ookla App via your Android Play Store or IOS App Store to check your speed through www.speedtest.net

With DigiNet's broadband improved speeds what can I do?

You can do many thing using your home internet, such as:

  •  Web browsing 
  • Share photos
  • Multiple users
  • Stream movies (Netflix,  Hulu)
  • Online gaming
  • HD video streaming

 

How do I pay my bill?

You can now pay your DigiNet and DigiTel bill online. Be sure to identify your account number located at the top left hand corner of your bill. 

Payments can be made through: 

  • Atlantic Bank
  • Belize Bank
  • Heritage Bank
  • National Bank of Belize
  • Scotia Bank

 

You can also continue to pay your bill at any of our Digi Offices countrywide. 

Some customers may also receive a second bill with an account number in the format SBTL00000*******-0101. This bill can also be paid online using the entire account number (letters included), unless otherwise instructed by your bank.

Where can I get more information about this service?

To find out more about this service, feel free to call us at 0-800-DigiNet (344-4638), 119 (available 24/7) or send us a text message/WhatsApp to 608-8888. You can also visit any of our Digi Offices countrywide from Monday to Friday during normal business hours (8:00am – 12:00pm and 1:00pm – 5:00pm).

Are there any new plans for Business customers?

Business customers get to enjoy new and improved speeds starting from 15Mbps to 260Mbps with symmetrical bandwidth. Learn more about our Business Plans.

Is there a PrePaid option for DigiNet?

Yes, Digi now offers PrePaid DigiNet where customers can activate their DigiNet service using credit from their PrePaid DigiCell number. 

If I have the original DigiNet plans, how do I upgrade to the DigiNet Boost plans?

Customers who are on the DigiBasic (5Mbps) plan are automatically upgraded to the DigiBasic Boost plan which now features 10Mbps. DigiDouble and DigiTriple customers can visit the nearest Digi office to request the upgrade.

 

 

PrePaid DigiNet

What is DigiNet PrePaid?

DigiNet PrePaid is powered over a solid fiber network. This service allows customers to enjoy a super-fast internet connection to their homes, on multiple devices, without having to manage a data quota or a monthly bill. 

 

To sign up all you need is a valid ID (Social Security Card or Passport) and a PrePaid DigiCell Number. Persons must be 18 years or older to apply.

How do i sign up for DigiNet PrePaid?

Customers in fiber connected areas can sign up for DigiNet PrePaid by providing a valid ID (Social Security Card or Passport). Persons must be 18 years or older to apply and have a PrePaid DigiCell Number to make purchases.

 

An installation fee of $125.00 will also be required.

What is the expected installation time for the service?

Standard installation time frame is within 3-5 business days. However, from time to time, installation may vary depending on the works required. Our technicians will call customers and schedule an appointment to install the service.

How do I purchase a plan?

  • To activate a plan, dial *900# or *900
  • Select 2 to Buy a Plan
  • Select a plan to suit your needs
  • Plan is activated and you can now enjoy!

How do I know that my plan purchase was successful?

You will receive a text message confirming that your plan purchase was successful.

What should I do if my plan does not work after purchase?

If your plan is not working after you have successfully made your purchase, you can call customer service at 119 to query. 

What speed should I expect with DigiNet PrePaid?

DigiNet PrePaid customers enjoy surfing speeds of 30 Mpbs.

 

 

Digi AirNet

What is Digi AirNet?

Digi AirNet is a new product that gives rural customers access to Internet and Fixed Voice services using our DigiCell mobile network. This service is available to customers who are unable to get DigiNet.

 

With Digi AirNet customers receive an amount of data that can be used to browse the internet, stream movies, and download videos. When the data allowance is depleted, browsing speed throttles down to a slower speed.

Is Digi AirNet unlimited?

Yes, Digi AirNet is an unlimited service; customers have access to internet services for the entire bill cycle. Each plan has a data threshold within which customers experience the plan’s full speed. After the threshold is exceeded, the surfing speed is throttled (reduced) for the remainder of the month. The internet speed and data threshold are replenished at the start of each bill cycle.

Do I need to wait until the following month to get faster speeds?

No, data add-ons are available for customers who want their speeds reinstated before their next bill cycle. You can request an add-on by calling us at 119, WhatsApp to 608-8888, or visiting a Digi office. Add-ons come with 15 GB of data for only $22.50 (including tax) and are billed to your account.

Note: Purchases require proof of identity (valid Social Security Card or Passport)

Where is Digi AirNet available?

Digi AirNet is available in rural areas where DigiNet is not available. This includes:

 

Corozal

San Narciso (surrounding areas)

Libertad (certain areas)

Concepcion (certain areas)

 

Orange Walk

Blue Creek

August Pine Ridge

 

Cayo

Cahal Pech (surrounding areas) 

 

Stann Creek

Dangriga (surrounding areas)

Independence (surrounding areas)

 

Toledo

Santa Cruz (surrounding areas)

Big Falls

Punta Gorda (surrounding areas)

What do I need to sign up for Digi AirNet?

To sign up for Digi AirNet you need to be 18 years or older and present a valid ID, preferably Social Security or Passport. A deposit and installation fee of $84.38 may also be required. Sign up here or call or visit a Digi Office nearest you!

What is the expected activation time for the service?

Standard activation time is between 3–5 business days.

If I currently have High Speed Internet from Digi, can I sign up for Digi AirNet?

Yes, you can upgrade to Digi AirNet, for FREE, if you are within a serviceable area. Your High Speed Internet Plan will be terminated and we will install your Digi AirNet Plan. To do this, you can sign up here, or visit our Digi Office near you.  

 

If the account is not in your name, you will be required to bring along an authorization letter and ID of the account owner, including yours.  

 

Can I connect multiple devices to Digi AirNet?

Yes, you can use multiple devices with Digi AirNet; however, your speed experience will be dependent on how many persons are connected at the same time.

Can I bundle with DigiTel and Save?

Yes, customers can bundle with Digi AirNet and benefit with lower rates. Click the links below to see our Fixed Voice service details.

How to pay my bill?

You can pay your Digi bill online. Be sure to identify your account number located at the top left-hand corner of your bill.

 

Payments can be made through:

  • Atlantic Bank
  • Belize Bank
  • Heritage Bank
  • National Bank of Belize
  • Scotia Bank

 

You can also continue to pay your bill at any of our Digi Offices countrywide.

 

Some customers may also receive a second bill with an account number in the format SBTL00000*******-0101. This bill can also be paid online using the entire account number (letters included), unless otherwise instructed by your bank.