in its Commercial Division with duty station in “Belize City”
ABOUT DIGI: Digi owns and operates an extensive telecommunications network throughout the country of Belize in wireline, wireless and data services. The company offers and uses a wide range of products and technologies that include fixed line telephone service, fixed wireless, national and international calling services, prepaid services, an advanced LTE mobile network, international voice and data roaming, Fiber internet and data services.
ABOUT ROLE:The Solutions Specialist – Fixed & Broadband is a strategic role that manages the Fixed & Broadband portfolio of products and services for the B2C market segment, responsible for identifying potential product revamps or enhancements; conduct market research; generate product performance reports; manage product roadmap; determine process and requirement enhancements, promotion, pricing and develop marketing strategies. Your strategic vision, market insight, and strong collaboration skills will be crucial in ensuring our Fixed & Broadband Services remain competitive and meet the evolving needs of our customers. This position reports to the Sr. Solutions Manager.
MINIMUM QUALIFICATION & SKILL REQUIREMENTS:
- Bachelor’s Degree in Business Administration or related field.
- Possess strong leadership skills with the ability to effectively communicate and mentor while ensuring that knowledge can be shared with colleagues and direct reports as required.
- Excellent interpersonal skills, with experience in business requirements gathering, executive presentations, and customer engagement
- Possesses excellent research, writing and strong decision-making ability, and attention to detail
- Demonstrate and foster a sense of urgency and strong commitment to achieving goals, be a champion of new ideas and initiatives to create an environment that supports change and innovation.
- Strong business knowledge, understanding of a variety of business practices, and familiarity with the company’s industry.
- Prior experience (up to 5 years) in Sales, Marketing, Customer Service or role related field.
MAIN RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
Product Management
- Develop new, innovative services, products and/or promotions by evaluating scenarios for potential Fixed & Broadband related projects, promotions, and commercial arrangements, providing strategic recommendations as required.
- Manage the life cycle of Mobile related services or products by monitoring revenue performance, profitability, and customer response.
- Identify potential product development needs or gaps in the existing Fixed & Broadband product portfolio offerings, including but not limited to, Value Added Services or Residential solutions, and assist with the necessary enhancements or discontinuations through product rationalization exercises.
- Develop business cases including financial analysis & forecasts to seek approval for new or enhanced products, promotions, or services.
- Collaborate with the Marketing, Advertising, B2B, B2C, and other support teams through leading the development and maintenance of product documents including service descriptions, FAQs, product notes, user guides, training presentations, online marketing content, knowledge base content, customer presentation, and other.
Revenue Management
- Support with the execution of the company’s Annual Budget.
- Use revenue forecasting and strategic planning with the development of the product roadmap and management of products and services.
- Closely monitor the performance of all Fixed & Broadband products and services, including promotional offers, to ensure a positive revenue impact.
- Provide actionable insights and align them with the company’s internal strategic and commercial goals.
Market Analysis
- Develop hands-on, in-depth knowledge of competitive services or products and analyse competitive strength and weaknesses to recommend new Mobile products or services.
- Maintains professional and technical knowledge of products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies and doing periodic refreshers of company network and systems.
- Collaborate with the Business Intelligence & Product Development team to develop reports that enhance the company’s understanding of customer behavior.
Customer Management
- Support with customer issue resolution, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
- Organize trainings for Front End personnel to brief on any promotions or change in products or processes, to ensure a positive customer experience.
- Ensure proper and timely resolution for any issues, with priority for revenue-impacting issues tied to Fixed & Broadband services.
Leadership
- Encourage creative thinking amongst colleagues and find ways to nurture personal development.
- Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.
- Coordinates and executes coaching and training of Mobile Solutions Representatives.
Accountability
- Review all processes under the Mobile portfolio to ensure proper implementation, efficiency, and reliability. Identify gaps to potentially improve or automate mobile-related processes as needed.
- Manage all Mobile related inventory, ensuring sufficient stock levels to support Mobile activities across the company.
- Take responsibility for the success of the Mobile portfolio and the performance of all products and services within this portfolio.
PERSONAL ATTRIBUTES:
- Strong friendly interpersonal skills, ability to communicate with customers and teams across the organization in an honest and direct manner.
- Ability to confidently present ideas in a solution-oriented manner.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.
- Agile, collaborative, and accountable in the execution of job functions.
ABOUT OUR OFFER: Attractive compensation and benefits package commensurate with experience and qualifications.
If you are interested in joining our team, a letter of application accompanied with detailed Curriculum Vitae, copy of Certificate from highest level of education, and contact details of three (3) recent professional references should be submitted electronically no later than Friday, March 22nd, 2024, and addressed to:
Employee Relations Manager
Belize Telemedia Limited
digicareers@livedigi.com