in its Commercial Division with duty station in “Belize City”
ABOUT DIGI: Digi owns and operates an extensive telecommunications network throughout the country of Belize in wireline, wireless and data services. The company offers and uses a wide range of products and technologies that include fixed line telephone service, fixed wireless, national and international calling services, prepaid services, an advanced LTE mobile network, international voice and data roaming, Fiber internet and data services.
ABOUT ROLE: Sr. Solutions Representative - Mobile is a strategic role that renders support with the Mobile PostPaid and PrePaid portfolio of existing products and services and will be responsible for identifying potential product revamps or enhancements; conducting market research; generating product performance reports; support with the product roadmap; leading process and product enhancements, promotions, pricing and executing marketing strategies. The Mobile Portfolio also includes the Retail Roaming & Carrier Products or services offered to both Mobile PrePaid and PostPaid customers, prompting collaboration with the Carrier Solutions team to ensure a positive customer experience aligned with the Company’s Strategy. This position reports to the Solutions Specialist (Mobile).
MINIMUM QUALIFICATION & SKILL REQUIREMENTS:
MAIN RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
Product Management
1. Support with the development of new, innovative services or products by supporting with the planning, executing and implementation process associated with the introduction into the marketplace
2. Support with managing the life cycle of Mobile related services or products by monitoring revenue performance, profitability, and customer response.
3. Identify potential product development needs or gaps in the existing Mobile product portfolio offerings, including but not limited to, Value Added Services or Retail solutions, and assist with the necessary enhancements or discontinuations through product rationalization exercises
4. Support the Marketing, Advertising, B2B, B2C and other support teams through leading the development and maintenance of product documents including service descriptions, FAQs, product notes, user guides, training presentations, online marketing content, knowledge base content, customer presentation and other.
Promotion Management
1. Develop new, innovative promotions by supporting with the planning, executing and implementation process associated with the introduction into the marketplace
2. Support with managing the life cycle of Mobile promotions by monitoring revenue performance, profitability, and customer response
3. Identify potential promotions that can be implemented into products, and assist with the necessary process to do so, including development of recommendation proposal and engaging key stakeholders
4. Support the Marketing, Advertising, B2B, B2C and other support teams through leading the development and maintenance of promotion documents including service descriptions, FAQs, user guides, training presentations, online marketing content, knowledge base content, customer presentation and other.
Revenue Management
1. Support with the execution of the company’s Annual Budget
2. Use revenue forecasting and strategic planning with the development of the product roadmap and management of products and services
3. Closely monitor the performance of all Mobile products and services, including promotional offers, to ensure a positive revenue impact
Market Analysis
1. Develop and enforce “Go to Market” strategy and planning for Mobile products, collaborating with the Marketing & Advertising Departments to market product and services effectively
2. Develop hands-on, in-depth knowledge of competitive services or products and analyze competitive strength and weaknesses to recommend new Mobile products or services
3. Maintain professional and technical knowledge of products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies and doing periodic refreshers of company network and systems.
Customer Management
1. Support with customer issue resolution, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
2. Organize trainings for Front End personnel to brief on any promotions or change in products or processes, to ensure a positive customer experience
3. Ensure proper and timely resolution for any issues, with priority for revenue impacting issues tied to Mobile services.
Leadership
1. Encourage creative thinking amongst colleagues and build relationships with team members by facilitating collaboration
2. Foster a growth oriented, positive, and encouraging environment while keeping colleagues accountable to company policies, procedures, and guidelines
3. Support with training of Retail Representatives and driving accountability
Ownership & Accountability
1. Review all processes under the Mobile portfolio to ensure proper implementation, efficiency, and reliability. Identify gaps to potentially improve or automate Mobile related processes as needed.
2. Support with management of Mobile related inventory, ensuring sufficient stock levels to support Mobile activities across the company.
3. Take responsibility for the success of the Mobile portfolio and the performance of all products and services within this portfolio
PERSONAL ATTRIBUTES:
1. Strong friendly interpersonal skills, ability to communicate with customers and teams across the organization in an honest and direct manner.
2. Ability to confidently present ideas in a solution-oriented manner.
3. High level of integrity and dependability with a strong sense of urgency and results-orientation.
4. Agile, collaborative, and accountable in the execution of job functions.
ABOUT OUR OFFER: Attractive compensation and benefits package commensurate with experience and qualifications.
If you are interested in joining our team, a letter of application accompanied with detailed Curriculum Vitae, copy of Certificate from highest level of education, and contact details of three (3) recent professional references should be submitted electronically no later than Friday, May 17th, 2024, and addressed to:
Employee Relations Manager
Belize Telemedia Limited
digicareers@livedigi.com