Digi rolls out its new Queuing Management System(QMS) to 12 of 13 Digi Stores countrywide! It is an advanced ticketing system that goes towards Digi's Digital Transformation.

Functionalities of the QMS

(i) Ticketing System: It will print tickets to give to customers to aid with efficiency. Customers can walk around the store, or visit nearby stores without losing their turn in line!

(ii) Data Analysis: Help Digi collect Data on how to serve you better! The QMS will analyze data like how many customers are visiting the stores, what reasons they are visiting the store for (to purchase a device, to buy credit, to pay a bill, etc.), and how long customer interaction takes.

(iii) SMS notifications: No more waiting in line! It will allow customers to walk around the store to check out other parts of the store (like Kiosks), devices or nearby areas. It will send text messages to customers for three reasons:

(a)   Confirmation of their appointment after receiving a ticket

(b)   When their turn is coming up.

(c)   Thirty seconds after their number has been called, and they’ve not approached a CSR

Process Flow

Follow these steps when visiting a Digi Store to see a Customer Service Representative or cashier.

(i) Customer enters the store and approaches the QMS if they would like to see a customer service representative or cashier.

(ii) Customer selects language and enters their name, number and reason for visiting the store (select next without entering a number if you have none).

(iii) Customer is dispensed a ticket and receives a text message confirmation.

(iv) Customer waits for “ding” sound, indicating that the next CSR has become available, verifying the number now being served by looking at the Donatello (TV) screen that will be showing the number now being served.

Here is how to use our NEW TICKETING System​!

 FREQUENTLY ASKED QUESTIONS