PostPaid Promo

Enjoy Unlimited Talk & Text and MORE Data in all plans!

 

 Limited Time Offer! 

  Promo applies to Starter, Lite, Plus, Elite, and Max Plans ONLY.

 

 

 FREQUENTLY ASKED QUESTIONS

What are PostPaid Plans?

A PostPaid Plan offers a combination of minutes, text and data in one plan. Get a plan just for you or you can share data with the whole family.

 

  • Unlimited Talk and Text are subject to our Fair Usage Policy.
  • All plans include Unlimited OnNet and OffNet which are capped at 10,000 (5,000 for OnNet and 5,000 for OffNet) as per the Fair Usage Policy. Talk time is applicable to calls made to Digi and Smart numbers. Usage exceeding this Fair Usage Policy will be charged at a low rate of $0.10 OnNet or $0.16 OffNet.
  • All plans include Unlimited Text capped at 10,000 as per the Fair Usage Policy. Text is applicable to messages sent to both DigiCell and SMART numbers. Usage exceeding this Fair Usage Policy will be charged at a low rate of $0.05 OnNet and $0.15 OffNet. 
  • OnNet refers to calls/texts made to any Digi numbers
  • OffNet refers to calls/text made to the other provider

What is the cost of the PostPaid Plans, inclusive of tax?

PLANS PRICE (Exclusive of Tax) Price (Inclusive of tax)
Starter Plan $49.00 $55.13
Lite Plan $89.00 $100.13
Plus Plan $139.00 $156.38
Elite Plan $189.00 $212.63
Max Plan $249.00 $280.13

How can I sign up for a PostPaid Plan?

To sign up for a PostPaid plan, you can visit any of the Digi offices countrywide with the following documents:

 

  • Proof of address
  • Proof of income
  • Proof of identity (preferably Social Security card or passport ID)

 

A deposit may not be required for the following:

 

  • New customers with a letter from a company (Bank, Credit Union, Courts) confirming that they have a good credit history.
  • Existing customers in good standing with Digi. In order words, you do not have any past due or unpaid accounts.

How often do plan allowances refresh?

Each plan and its allowances refreshes based on your billing cycle. We offer two billing cycles: 1st of the month (Cycle 1) and 15th of the month (Cycle 2). Plan allowances do not roll over but will refresh with new allowances with each monthly cycle.

Can a PostPaid plan be shared with others?

With our Elite and Max PostPaid plans, you have the flexibility to share a plan with friends and family.

 

  •  How many persons can share a plan?

With the Elite plan, you can have up to 5 members, including the account owner. With the Max plan, you can have up to 7 members, including the account owner.

 

  •  Who is responsible for the shared plan charges?

There is one assigned account owner, who is responsible for the account charges, and that person owns all the numbers within the shared group.

 

  •  Who can be a member of a shared plan?

Any PrePaid or PostPaid customer can be a part of a shared plan. Voice minutes, text and data are shared with PostPaid members; however, only the data allowance is shared with PrePaid members.

 

  •  Can a plan member make international calls?

Yes, all plan members can make international calls. Since international calls are not included within the plan minutes and will be charged in addition to standard plan charges, the account owner has the ability to remove this feature from the members of the plan. 

 

  •  Can a shared plan member purchase an add-on?

With a shared plan, only the account holder can purchase add-ons. If an add-on is purchased, all members will have access to share the allowance associated with this add-on.

 

  • How does a PrePaid member function when they are a member of a shared plan?

PrePaid members can continue to use their credit to make calls and send texts, since they only have access to the data allowance from a shared plan. If a PrePaid member purchases a data plan, the monthly data allowance would take priority over any PrePaid data plan.

Are international calls and text included in my PostPaid Plan?

No, International calls are not included in your plan. International calls will be charged the standard international rates, which can be found here.  International texts cost $0.25 each (tax exclusive).

Which add-ons are available for PostPaid Plans if I consume my plan allowances before the end of my billing cycle?

If you run out of data, you can purchase a 2 GB or 5 GB data add-on at any time during your billing cycle.

 

Data Add-on

Charge(Exclusive of Tax)

Charge (Inclusive of Tax)

Frequency

Expiration Date

2 GB

$20.00

$22.50

One time or Recurring

End of billing cycle

5 GB

$40.00

$45.00

 

PostPaid customers have the option of contracting text bundles if needed. This can be done on a one-time basis or recurring… you choose! 

 

Bundle

Amount

Expiration Date

60 texts

$2.25

30 days

150 texts

$5.63

30 days

1,100 texts

$16.88

30 days

 All Prices listed above are inclusive on GST.

 

 

What value-added services are available for PostPaid Plan holders?

Available value-added services include Caller ID Restriction, Directory Unlisting and International Roaming.

What is the APN used to access Data?

The APN is DATA. This can be configured on most devices under Settings.

Why do I seem to be using more data than usual?

There are several activities and settings which could use up data faster than you’d expect:

 

  • Streaming more music or video, especially at a higher quality
  • Auto-playing videos on social media apps like Facebook or Instagram
  • Sending messages through iMessage, or using WhatsApp more frequently
  • Using your device as a navigator
  • Tethering your mobile device to another device
  • Setting your device to make automatic downloads
  • Automatically switching to data when the Wi-Fi connection drops
  • Downloading a lot of apps
  • Playing a lot of games which include advertisements
  • Leaving apps running in the background and checking them regularly

How can I better control my data usage?

  • Change your app settings to avoid using data in the background
  • Send texts rather than using iMessage or WhatsApp
  • Connect to Wi-Fi when you can
  • Turn off automatic updates for apps
  • Set your email to ‘Fetch’ rather than ‘Push’ in your device’s settings