High Speed Internet prices start at 1Mbps up to 16Mbps. 

Installation - $75 – onetime charge

Deposits are a onetime fee that ranges from $50 to $100 depending on the plan chosen

Monthly Modem Rental - $11.25 – monthly recurring charge to rent equipment

Modem Purchase Price (DSL Modem) - $149 - one time charge

We would like to assure our customers who pay before 3pm on a business day (Mon – Fri) your service will be restored within the same day. Those who make payments after 3pm on a business day, will be restored by midday on the following business day.

e.g. For Customers who pay after 3pm on a Friday, your services will be restored by midday on Monday. 

To upgrade your speed, kindly visit any of our Customer Service Offices countrywide and ask a Customer Service Representative for assistance. Be sure to bring along a valid ID.  

If the account is not in your name, you will be required to bring along an authorization letter and ID of the account owner, including yours.  Note that there is no additional charge to UPGRADE your internet speed.

• Verify that bill is up to date
• Verify that the modem is turned on and all wires are plugged in properly

If none of these work, kindly send us a text or Whatsapp to 608-8888 (available 7am – 10pm) to report fault and request additional information if required. 

Please note that the speed may vary depending on amount of devices connected as service is provided via shared bandwidth. Use www.speedtest.net to verify speed and ensure to do speed test when no devices are connected to the internet.

If you are still having issues, kindly send us a text or WhatsApp to 608-8888 so we can assist you further.

You can call us at 119 (24/7 access hours) or send us a text message or WhatsApp at 608-8888. Feel free to visit any of our BTL offices countrywide from Monday to Friday during 8:00 am – 12:00pm and 1:00 pm to 5:00 pm.