Our High Speed Internet uses the technology known as Digital Subscriber Line (DSL). This allows customers to connect to the internet at their home or business. Available in areas where DigiNet is not available.
Fixed Wireless Internet is also available in selected areas. This service offers a range of speeds with affordable prices.
FREQUENTLY ASKED QUESTIONS
What is the monthly fee?
High Speed Internet prices start at 1Mbps up to 16Mbps.
|
Download Speed |
Current Price |
Prices + GST |
|
1Mbps |
$69 |
$77.63 |
|
2Mbps |
$84 |
$94.50 |
|
4Mbps |
$149 |
$167.63 |
|
8Mbps |
$229 |
$257.63 |
|
16Mbps |
$399 |
$448.99 |
|
All plans are inclusive of GST |
||
|
Modem Rental |
$10 |
$11.25 |
What other fees do I have to pay?
Installation - $75 – onetime charge
Deposits are a onetime fee that ranges from $50 to $100 depending on the plan chosen
Monthly Modem Rental - $11.25 – monthly recurring charge to rent equipment
Modem Purchase Price (DSL Modem) - $149 - one time charge
Can I bundle my Home Phone Plans with High Speed Internet?
| Home Phone | Monthly Fee | Monthly Fee (Bundled with Internet) |
| Plus | $29 | $20 |
| Max | $49 | $30 |
| Unlimited | $89 | $60 |
If I am disconnected for non-payment, how long after I pay my bill will my service be restored?
We would like to assure our customers who pay before 3pm on a business day (Mon – Fri) your service will be restored within the same day. Those who make payments after 3pm on a business day, will be restored by midday on the following business day.
e.g. For Customers who pay after 3pm on a Friday, your services will be restored by midday on Monday.
What is the process for upgrading my internet speed?
To upgrade your speed, kindly visit any of our Customer Service Offices countrywide and ask a Customer Service Representative for assistance. Be sure to bring along a valid ID.
If the account is not in your name, you will be required to bring along an authorization letter and ID of the account owner, including yours. Note that there is no additional charge to UPGRADE your internet speed.
My internet service will not connect- what should I do?
- Verify that bill is up to date
- Verify that the modem is turned on and all wires are plugged in properly
If none of these work, kindly send us a text or Whatsapp to 608-8888 (available 7am – 10pm) to report fault and request additional information if required.
What should I do when my internet is slow?
Please note that the speed may vary depending on amount of devices connected as service is provided via shared bandwidth. Use www.speedtest.net to verify speed and ensure to do speed test when no devices are connected to the internet.
If you are still having issues, kindly send us a text or WhatsApp to 608-8888 so we can assist you further.
Who can I contact for more information?
You can call us at 119 (24/7 access hours) or send us a text message or WhatsApp at 608-8888. Feel free to visit any of our BTL offices countrywide from Monday to Friday during 8:00 am – 12:00pm and 1:00 pm to 5:00 pm.