COVID-19 Updates

The health and safety of our customers and employees is our top priority. We are closely monitoring developments of the Covid-19 (Coranvirus) and are following guidelines from the Government of Belize and the Ministry of Health.

 

Please see updates below:

NEW COVID-19 UPDATE 2 - San Pedro Office Hours

At Digi our customers and employees remain top priority. We are committed to doing our part to help contain the spread of the virus and keep our community safe and healthy. As such, effective tomorrow August 18, 2020, our new operational hours for our San Pedro Digi Office will be 9:00am to 3:00pm until further advised.

 

When visiting Digi offices, customers are reminded of the mandatory requirement to wear a mask prior to entering our offices and adhering the social-distancing guidelines.

 

We also encourage the use of the following self-care platforms for convenient customer support services:

  • Email: digihelp@livedigi.com
  • Call 119 (DANA)
  • Live Chat via website at www.livedigi.com
  • Message/WhatsApp 608-8888, 613-8888 or 613-8889
  • *100# or *100 for PrePaid menu
  • Online TopUp www.ding.com 

 

We will continue to monitor this situation very closely and provide updates as needed to ensure we are doing everything we can for our customers, employees, and community.

COVID-19 UPDATE 1 - SAFTEY MEASURES

COVID-19 SAFETY MEASURES

 

The health and safety of our Digi customers and staff is our greatest priority.

 

With the recent spike in Covid-19 cases particularly in San Pedro, Orange Walk, Corozal and Belize City, Digi advises customers in these areas that we will continue to provide all our services; however, we are prioritizing faults and installations for essential services and business customers as such, customers may experience delays that vary.

 

Customers countrywide are asked to make office visits only if necessary. Digi recommends that customers utilize the online banking payment options via Atlantic Bank, Belize Bank, Heritage Bank, Scotia Bank or National Bank of Belize. For queries or other forms of assistance, contact us via the mediums listed below.

 

For customers who must visit our Digi Offices, you will be required to sanitize your hands and wear your mask properly before entering while maintaining social distancing at all times. 

Digi values your health and appreciates your continued business.

 

  • SMS/ WhatsApp to 608-8888, 613-8888, 613-8889
  • Toll-free telephone to 0-800-367-3444
  • Email to info@livedigi.com
  • Live Chat online to www.livedigi.com
  • Message on Facebook @DigiBelize or Instagram: @digibelize