COVID-19 Updates

The health and safety of our customers and employees is our top priority. We are closely monitoring developments of the Covid-19 (Coranvirus) and are following guidelines from the Government of Belize and the Ministry of Health.

 

Please see updates below:

COVID-19 UPDATE 1

Dear Valued Customers,

 

The health and safety of our customers and employees is our top priority. We are closely monitoring developments of the Covid-19 (Coranvirus) and are following guidelines from the Government of Belize and the Ministry of Health.

 

To help keep you and your family safe, our team members are following preventative measures in our stores with special attention to handwashing and the cleaning of door handles, counters and items on display.

 

To ensure a safe shopping experience, we kindly ask you to observe the following:

 

• Please use your discretion and keep a safe distance from other visitors in the store

•  Feel free to use the sanitizer in the store

 

Customers are also reminded and encouraged to use our self-care platforms (DigiGo App, WhatsApp 608-8888 or *100#) and online banking where possible. Your bill can be paid online through Atlantic Bank, Belize Bank, Heritage Bank, Scotia Bank or the National Bank of Belize.

 

COVID-19 UPDATE 2

Dear Valued Customers,

We are actively following the latest developments on the global challenge to slow the spread of COVID-19. While our stores remain open, we are implementing new preventative measures to ensure the health and safety of our customers and employees.

 

To maintain a safe in-store experience, effective March 23rd, 2020 we ask that customers observe the following: 

  • We are limiting the number of persons in the stores at any given time 
  • Customers displaying symptoms of illness are asked not to enter the Digi Store and use the below methods of doing business with us 
  • Exercise social distancing and utilize floor signage to maintain at least 3 feet from other customers or employees in the Digi-Store

 

We encourage you to use our self-care platforms

  • Email: digihelp@livedigi.com
  • DANA via 119
  • Live Chat
  • DigiGo App
  • Message/WhatsApp 608-8888
  • *100# Menu
  • Online banking for payments where possible.

 

We recognize that this is a challenging time for all and most importantly we remain deeply committed to the safety of our employees, customers and communities. Thank you for your continued loyalty and support.

COVID-19 UPDATE FOR SAN PEDRO & CAYE CAULKER STORES

As COVID-19 continues to impact the world and now our country, we want to reassure you that we are monitoring the situation closely. Digi is actively following the guidelines from Ministry of Health and the Government of Belize.

 

Digi Stores remain open countrywide from 9am-3pm including our San Pedro Office. We will also reduce opening days and hours of our Caye Caulker office to Monday, Wednesday and Friday from 9am - 3pm to minimize the risk to our customers and employees.

 

To ensure a safe in-store experience, customers are reminded of the following:

  • We are limiting the number of persons in the stores at any given time
  • Customers displaying symptoms of illness are kindly asked not to enter the Digi Store and use the below methods of doing business with us
  • Exercise social distancing and utilize floor signage to maintain at least 3 feet from other customers or employees in the Digi-Store

 

The safety and wellbeing of our customers, employees and communities is our top priority. We encourage you to use our self-care platforms (Email: digihelp@livedigi.com, DANA via 119, Live Chat, DigiGo App, Message/WhatsApp 608-8888 or *100#) and online banking for payments where possible.

 

Together we can help slow the spread of the coronavirus and lessen its impact. Thank you for your patience and understanding.

COVID-19 UPDATE 4 - ALL DIGI STORES

As we continue to follow the latest developments on COVID-19 and adhere to guidelines from Ministry of Health and the Government of Belize. Digi is reducing store operating hours to help minimize risks to our customers and employees. 

 

Effective April 2, Digi Stores countrywide including our San Pedro Office will operate daily from 9am to 3pm except for our Caye Caulker Office, which opens only Monday, Wednesday and Friday from 9am to 3pm.  

  

Additionally, our Digi Signature Store at Mirab and Digi Flagship Store on Regent Street in Belize City will be closed on Saturdays effective April 4, 2020 until further notice.

 

To ensure a safe in-store experience, customers are reminded of the following:

  • We are limiting the number of persons in stores at any given time
  • Customers displaying symptoms of illness are asked to kindly refrain from entering Digi Stores and to use the below methods to interact with us digitally
  • Exercise social distancing and utilize floor signage in the Digi Stores to maintain at least 3 feet from other customers or employees

 

The safety of our customers, employees and communities remains our top priority. We encourage the use of our self-care platforms (Email: digihelp@livedigi.com, DANA via 119, Live Chat, DigiGo App, Message/WhatsApp 608-8888 or *100#) and online banking for payments where possible.

 

Thank you for your cooperation and understanding. We will get through this together.

COVID-19 UPDATE 5 - INSTALLATION & FAULTS

Amidst the COVID-19 threat, Digi remains committed to providing its customers with reliable communication services. Our teams remain ready ensuring that you always stay connected.

 

As we actively follow the guidelines from Ministry of Health and the Government of Belize, we have implemented measures to help safeguard our employees particularly frontline and technical field staff who are now working on a rotation basis. 

 

During this time we will continue to provide all our services; however, we are prioritizing faults and installation for essential service providers. Customers will experience delays that vary and can be considerable due to the increase in service requests at this time. Additionally, installation and deposit fees will apply to new service requests.

 

We apologize for any inconvenience caused and thank you for your continued support and patience.

 

 

 

DIGINET PROMO 

Effective March 23rd, Digi has increased internet speeds by 20Mbps to more than 20,000 DigiBasic customers!   Promotion ends April 30, 2020. 

Increase is automatically applied to new and existing DigiBasic customers. Download speed will increase from 30Mbps to 50Mbps.

 

Does this affect both my upload and download speeds?

This Promotion will upgrade your Download speed from 30Mbps to 50 Mbps and Upload speed from 15Mbps to 25Mbps. 

How much extra will this cost?

There will be no extra cost for this promotion. 

Will this show on my bill?

This will reflect on your bill as a Promotional offer.  

How long will this promotion last?

This promotion is a limited time offer from 24 March 2020 to 30 April 2020.

Who qualifies for this promotion?

All new and existing DigiNet customers on a BoostDigiBasic and 2017 DigiDouble Services (services with 30Mbps plan)

Do existing customers get this promotion?

Yes, existing customers with BoostDigiBasic and 2017 DigiDouble Services (services with 30Mbps plan) will be automatically upgraded to 50Mbps.

Do customers on the other DigiNet Plans and PrePaid DigiNet get this promotion?

Customers on the other DigiNet plans and PrePaid DigiNet will not receive this promotion.  

Can customers downgrade their plans and get this promotion?

Customers can downgrade and still receive this promotion however downgrading incurs a fee of $15 and customer will lose their free mobile plan.  

When will speeds Upgrade?

All BoostDigiBasic and 2017 DigiDouble Services (services with 30Mbps plan)

will be upgraded by 24 March 2020.  

How will I know the speeds Upgraded?

Customers are always encouraged to download the Ookla app available for both IOS and Android devices or check your speed at www.speedtest.net on a single device connected directly to your modem using an Ethernet connection. 

What should I do if my speed does not Upgrade?

Customers are encouraged to call our customer service operators or visit one of our many Digi Stores to express issues that we can follow up on.  

Who can I contact for more information?

Feel free to send us a text message or WhatsApp to 608-8888 between the hours of 7:00 am to 10:00 p.m.