COVID-19 Updates

The health and safety of our customers and employees is our top priority. We are closely monitoring developments of the Covid-19 (Coranvirus) and are following guidelines from the Government of Belize and the Ministry of Health.

 

Please see updates below:

NEW COVID-19 UPDATE 10 - Digi Offices Reopen on Saturdays

Customers are hereby advised that Digi Stores in Belize City only will reopen on Saturdays effective May 16, 2020. 

 

  • The Digi Store on Regent Street will be open from 8AM – 12PM 

  • The Digi Signature Store at Mirab will be open from 9AM – 1PM 

 

Customers are reminded of the requirement to wear a mask prior to entering our offices and adhere to the social-distancing guidelines. 

 

We also encourage the use of the following self-care platforms for convenient customer support services: 

  • Email: digihelp@livedigi.com  

  • Call 119 (DANA)  

  • Live Chat via website at www.livedigi.com  

  • Message/WhatsApp 608-8888, 613-8888 or 613-8889  

  • *100# or *100 for PrePaid menu  

  • Online TopUp www.ding.com  

 

We thank you for your patience and look forward to serving you. 

 

Thank You Digi Customers

Together, we are facing a truly unprecedented time, and we would like to thank our customers for their continued support and understanding as we move forward together. The global COVID-19 pandemic is affecting our families, businesses, communities, and our way of life; and at Digi, we are inspired by the way our country has risen to this challenge with flexibility, resilience and support. Team Digi is proud and committed to continue serving you with the highest level of responsiveness and reliability.

 

As we battle this pandemic and its impact on society it is paramount that we stay connected whether it be for online learning, work from home or with family and friends. Our Digi Stores are now open and our cashier services available.

 

 

We encourage you to utilize our online and self-care platforms for support or customer service:

  • Email: digihelp@livedigi.com
  • DANA via 119
  • Live Chat
  • DigiGo App
  • Message/WhatsApp 608-8888, 613-8888, 613-8889
  • *100#

 

 

We would once again like to extend our gratitude to our customers for their support and patience throughout this unprecedented time. DigiFans, loyal customers and Belizeans are encouraged to keep safe and continue adhering to the guidelines provided by the Government of Belize and Ministry of Health.

 

COVID-19 UPDATE 9 - Digi Offices Reopen Cashier Services

Effective April 20th, 2020 Digi Offices countrywide will be reopening only its cashier services as per amendments by the Government of Belize to previous SI #55.

 

Digi offices will be open Monday - Friday from 9am to 3pm except for the Caye Caulker office which opens Monday, Wednesday and Friday. As per the new SI, only customers making payments to their accounts will be allowed entry into any of our offices.

 

Customers are required to wear a mask prior to entering the offices and reminded of the social distancing guidelines and to use the markers in our offices to maintain the distance required.

 

Customers are encouraged to use the following self-care platforms to access support and customer service.

  • Email: digihelp@livedigi.com
  • Call 119 (DANA)
  • Live Chat via website at www.livedigi.com
  • Message/WhatsApp 608-8888, 613-8888, 613-8889 or 
  • *100# or *100 for PrePaid menu
  • Online TopUp www.ding.com 

 

We also remind our customers that you can pay your bill via online banking services offered by banks countrywide:  Scotia Bank, Belize Bank, Heritage Bank, Atlantic Bank and the National Bank of Belize.  

 

Thanks for your patience as we continue to strive for a COVID-free Belize by adhering to the safety guidelines provided by our Ministry of Health. Stay safe!

COVID-19 UPDATE 8 - Digi Offices Closed Countrywide

All Digi stores countrywide will be closed for the next 14 days in line with the SI #54 dated April 11th, 2020. During this time, customers are encouraged to use the following self-care platforms to access support services. 
 
•Email: digihelp@livedigi.com
•Call 119 (DANA)
•Live Chat via website at www.livedigi.com
•Message/WhatsApp 608-8888, 613-8888, 613-8889 or 
•*100# or *100 for PrePaid menu
•Online TopUp www.ding.com 
 
Additionally, Digi customers can make payments to their account via online banking services offered countrywide. The company is prioritizing faults and installation for essential service providers and will also be providing fault support remotely for residential customers. 
 
Please stay safe and thank you for your patience as we work through this challenge together.
 

COVID-19 UPDATE 7 - DIGI STORES OPENING HOURS

As we continue to actively follow the developments on COVID-19 in our country, we are reducing store operating hours to help minimize risks to our customers and employees.

 

  • The Caye Caulker Digi Office opens only Monday, Wednesday and Friday from 9am-1pm
  • The San Ignacio and Belmopan Digi Offices are closed until further notice
  • All other Digi Stores countrywide continue to operate daily from 9am to 1pm

 

Customers are encouraged to use our self-care platforms (Email: digihelp@livedigi.com, DANA via 119, Live Chat, DigiGo App, Message/WhatsApp 608-8888, 613-8888, 613-8889 or *100#) and online banking for convenient payments when possible.

 

Thank you for understanding, together we will get through this.

COVID-19 UPDATE 6

Digi continues to actively follow developments on COVID-19 and adhere to guidelines from Ministry of Health and the Government of Belize.  We are reducing store operating hours to help minimize risks to our customers and employees. 

 

Effective April 6, Digi Stores countrywide will operate daily from 9am to 1pm except for our Caye Caulker Office, which opens only Monday, Wednesday and Friday.  Our San Ignacio office is now closed until further notice. 

 

Customers are reminded of the following to ensure a safe in-store experience:

  • We are limiting the number of persons in stores at any given time
  • Customers displaying symptoms of illness are asked to kindly refrain from entering Digi Stores and to use the below methods to interact with us digitally
  • Exercise social distancing and utilize floor signage in the Digi Stores to maintain at least 3 feet from other customers or employees

 

The safety of our customers, employees and communities remains our top priority and Digi has implemented measures during this time to help safeguard them while continuing to provide optimum service.  The company will continue to provide services; however, we are prioritizing faults and installation for essential service providers. Our team will also be providing fault support remotely for residential customers.

 

We encourage customers to use our self-care platforms (Email: digihelp@livedigi.com, DANA via 119, Live Chat, DigiGo App, Message/WhatsApp 608-8888, 613-8888 and 613-8889 or *100#) and online banking for convenient payments when possible.

 

We appreciate your cooperation and understanding during this time. Together, we will get through.

COVID-19 UPDATE 5 - INSTALLATION & FAULTS

Amidst the COVID-19 threat, Digi remains committed to providing its customers with reliable communication services. Our teams remain ready ensuring that you always stay connected.

 

As we actively follow the guidelines from Ministry of Health and the Government of Belize, we have implemented measures to help safeguard our employees particularly frontline and technical field staff who are now working on a rotation basis. 

 

During this time we will continue to provide all our services; however, we are prioritizing faults and installation for essential service providers. Customers will experience delays that vary and can be considerable due to the increase in service requests at this time. Additionally, installation and deposit fees will apply to new service requests.

 

We apologize for any inconvenience caused and thank you for your continued support and patience.

COVID-19 UPDATE 4 - ALL DIGI STORES

As we continue to follow the latest developments on COVID-19 and adhere to guidelines from Ministry of Health and the Government of Belize. Digi is reducing store operating hours to help minimize risks to our customers and employees. 

 

Effective April 2, Digi Stores countrywide including our San Pedro Office will operate daily from 9am to 3pm except for our Caye Caulker Office, which opens only Monday, Wednesday and Friday from 9am to 3pm.  

  

Additionally, our Digi Signature Store at Mirab and Digi Flagship Store on Regent Street in Belize City will be closed on Saturdays effective April 4, 2020 until further notice.

 

To ensure a safe in-store experience, customers are reminded of the following:

  • We are limiting the number of persons in stores at any given time
  • Customers displaying symptoms of illness are asked to kindly refrain from entering Digi Stores and to use the below methods to interact with us digitally
  • Exercise social distancing and utilize floor signage in the Digi Stores to maintain at least 3 feet from other customers or employees

 

The safety of our customers, employees and communities remains our top priority. We encourage the use of our self-care platforms (Email: digihelp@livedigi.com, DANA via 119, Live Chat, DigiGo App, Message/WhatsApp 608-8888 or *100#) and online banking for payments where possible.

 

Thank you for your cooperation and understanding. We will get through this together.

COVID-19 UPDATE 3 - FOR SAN PEDRO & CAYE CAULKER STORES

As COVID-19 continues to impact the world and now our country, we want to reassure you that we are monitoring the situation closely. Digi is actively following the guidelines from Ministry of Health and the Government of Belize.

 

Digi Stores remain open countrywide from 9am-3pm including our San Pedro Office. We will also reduce opening days and hours of our Caye Caulker office to Monday, Wednesday and Friday from 9am - 3pm to minimize the risk to our customers and employees.

 

To ensure a safe in-store experience, customers are reminded of the following:

  • We are limiting the number of persons in the stores at any given time
  • Customers displaying symptoms of illness are kindly asked not to enter the Digi Store and use the below methods of doing business with us
  • Exercise social distancing and utilize floor signage to maintain at least 3 feet from other customers or employees in the Digi-Store

 

The safety and wellbeing of our customers, employees and communities is our top priority. We encourage you to use our self-care platforms (Email: digihelp@livedigi.com, DANA via 119, Live Chat, DigiGo App, Message/WhatsApp 608-8888 or *100#) and online banking for payments where possible.

 

Together we can help slow the spread of the coronavirus and lessen its impact. Thank you for your patience and understanding.

COVID-19 UPDATE 2

Dear Valued Customers,

We are actively following the latest developments on the global challenge to slow the spread of COVID-19. While our stores remain open, we are implementing new preventative measures to ensure the health and safety of our customers and employees.

 

To maintain a safe in-store experience, effective March 23rd, 2020 we ask that customers observe the following: 

  • We are limiting the number of persons in the stores at any given time 
  • Customers displaying symptoms of illness are asked not to enter the Digi Store and use the below methods of doing business with us 
  • Exercise social distancing and utilize floor signage to maintain at least 3 feet from other customers or employees in the Digi-Store

 

We encourage you to use our self-care platforms

  • Email: digihelp@livedigi.com
  • DANA via 119
  • Live Chat
  • DigiGo App
  • Message/WhatsApp 608-8888
  • *100# Menu
  • Online banking for payments where possible.

 

We recognize that this is a challenging time for all and most importantly we remain deeply committed to the safety of our employees, customers and communities. Thank you for your continued loyalty and support.

COVID-19 UPDATE 1

Dear Valued Customers,

 

The health and safety of our customers and employees is our top priority. We are closely monitoring developments of the Covid-19 (Coranvirus) and are following guidelines from the Government of Belize and the Ministry of Health.

 

To help keep you and your family safe, our team members are following preventative measures in our stores with special attention to handwashing and the cleaning of door handles, counters and items on display.

 

To ensure a safe shopping experience, we kindly ask you to observe the following:

 

• Please use your discretion and keep a safe distance from other visitors in the store

•  Feel free to use the sanitizer in the store

 

Customers are also reminded and encouraged to use our self-care platforms (DigiGo App, WhatsApp 608-8888 or *100#) and online banking where possible. Your bill can be paid online through Atlantic Bank, Belize Bank, Heritage Bank, Scotia Bank or the National Bank of Belize.

 

 

 

 

DIGINET PROMO 

Effective March 23rd, Digi has increased internet speeds by 20Mbps to more than 20,000 DigiBasic customers!   Promotion ends April 30, 2020. 

Increase is automatically applied to new and existing DigiBasic customers. Download speed will increase from 30Mbps to 50Mbps.

 

Does this affect both my upload and download speeds?

This Promotion will upgrade your Download speed from 30Mbps to 50 Mbps and Upload speed from 15Mbps to 25Mbps. 

How much extra will this cost?

There will be no extra cost for this promotion. 

Will this show on my bill?

This will reflect on your bill as a Promotional offer.  

How long will this promotion last?

This promotion is a limited time offer from 24 March 2020 to 30 April 2020.

Who qualifies for this promotion?

All new and existing DigiNet customers on a BoostDigiBasic and 2017 DigiDouble Services (services with 30Mbps plan)

Do existing customers get this promotion?

Yes, existing customers with BoostDigiBasic and 2017 DigiDouble Services (services with 30Mbps plan) will be automatically upgraded to 50Mbps.

Do customers on the other DigiNet Plans and PrePaid DigiNet get this promotion?

Customers on the other DigiNet plans and PrePaid DigiNet will not receive this promotion.  

Can customers downgrade their plans and get this promotion?

Customers can downgrade and still receive this promotion however downgrading incurs a fee of $15 and customer will lose their free mobile plan.  

When will speeds Upgrade?

All BoostDigiBasic and 2017 DigiDouble Services (services with 30Mbps plan)

will be upgraded by 24 March 2020.  

How will I know the speeds Upgraded?

Customers are always encouraged to download the Ookla app available for both IOS and Android devices or check your speed at www.speedtest.net on a single device connected directly to your modem using an Ethernet connection. 

What should I do if my speed does not Upgrade?

Customers are encouraged to call our customer service operators or visit one of our many Digi Stores to express issues that we can follow up on.  

Who can I contact for more information?

Feel free to send us a text message or WhatsApp to 608-8888 between the hours of 7:00 am to 10:00 p.m. 

 

 

FREE COMBO PLAN FOR FRONTLINE HEALTH WORKERS

The Free Combo plan is a good will gesture to express Digi’s continued support to the frontline workers during the Covid-19 pandemic. The Free Combo plan offers 120 OnNet mins, 200 text and 2048 MB of data that PrePaid frontline workers can enjoy for up to 14 days.

See below if you qualify:

 

How do I qualify for a Free Combo Plan?

Free Combo Plan is applied via the Digi office to all frontline workers identified by the MoH, and as shared by the administration of each healthcare provider.

How long can I enjoy my Free Combo Plan?

Your Free Combo Plan expires 14 days after applied or if consumed before; whichever comes first.

How can I check my Free Combo Plan balance?

You can view your balance for talk, text and data by:

 

- Dialing *100# or *100, select “Account balance” from the DigiCell Menu

- Send a text with ‘bal’ to 100

- Accessing the DigiGo App which can be downloaded via App Store or Google Play Store

 

You will also receive SMS notifications at 50% and 100% depletion of allowances.

Can I still enjoy ongoing promotions while having an active Free Combo Plan?

Of course. Your Free Combo plan takes priority over standard PrePaid promotions; once your Free Combo Plan has been consumed or expires, whichever comes first, your usage will then deplete from other PrePaid plans (where applicable).

Who do I contact for additional information?

If you have any questions or concerns, you can contact our Customer Service Team at 119 (Available 24 hrs.). You can also reach us at 608-8888 via WhatsApp or free text message between 7am – 10pm.